FAQ

First...We do not hide our return policy or make you stand on your head to make a return. We put it right out front and easy to find. Our #1 priority, is to make sure the pillow is right for you. If  not, then we want you to have an easy return experience!

Our Return Policy: We ask that you give us at least 5 nights (you will know by then if MBP is for you). 

We ask that you return the pillow within 30 days as we donate returns to the military and we want them in the best shape possible.

You will have to pay return shipping (as we are a small company), but usually the return via USPS is around nine dollars.

Other than that everything is listed on our returns page in the Customer Care menu item.

We get that a lot at shows.

But think about this...the reason you stack or wad your pillow and use your arm as a jack, is because your current pillow does not provide the needed height for proper head and neck support.

Now, take My Butterfly Pillow. Because of the extra height to start, the compression of your head will bring the pillow back down to a proper alignment position for your head and neck.

Pretty simple when you think of the distance between your head and the end of your shoulder.

Here is a simple experiment to show you how thick your pillow should be.

Get several towels and fold them into small rectangles...now stack 3 or 4 up...lie down, keep adding towels until your head and neck are properly aligned and pressure is taken off your shoulder.

NO! Never leave anything that requires battery charging to continuously charge unattended. The possibility all kinds of bad things can happen. 

The body of the pillow is made from medical grade polyurethane. This is the same material used in high end hospital beds for patients who are bed-ridden and require a product which will allow long term contact. 

Our in-house studies have shown that snoring is diminished considerably, but not completely. The sleeper may continue to snore based on their body position. If the sleeper has turned slightly toward their back, then the possibility of a "muffled" snore increases.

Two Part Answer.

1. No. The pillow is designed around movement. When you put your head on the pillow it will react in multiple directions. If you put the pillow in a regular cover the movement is restricted, and the pillow cannot react causing what we call a "Brick". Therefore, every My Butterfly Pillow comes with its own pre-washed pillow case, ready to be slept on. Additional pillow covers can be purchased through the site.

No, not the pillow. The cover yes, which is a jersey-cotton, can be washed in the washer. The body of the pillow is surgical grade polyurethane and if it needs to be cleaned, you can use a soft cloth and non-abrasive cleaner to gently remove any spots.

My Butterfly Pillow was designed for true Side Sleepers to keep neck and back aligned. However, some stomach sleepers have found that removing the riser makes for a comfortable night's sleep. Our Marketing Director is a stomach sleeper and uses hers this way.

No, that's the beauty of My Butterfly Pillow. It is designed to allow a sleeper to change sides without the need to re-adjust the pillow. When you change sides all you need to do is go back to sleep! It does not get any easier than that!

We have tested My Butterfly Pillows for over three years without any issues. However, we strongly suggest that after around two years, it is more than likely time to invest in a new pillow.

Yes. The speakers are easily removed. Once you look inside the pillow it will be clear as to how to remove them.

Yes. We auditioned for Shark Tank a while back, but have not had a call back as of this date.

Just send us your shipping address and we will send you a replacement out at no cost.

Since the Ear Pillow is cut into small cubes, it is constantly moving. This movement will evnetaually make the Ear Pillow softer and softer. At any time you think that your Ear Pillow has become too soft, just contact us and we will ship you one out at no cost.

In the beginning...the pillow had a cut-out at the top of the pillow. This cut-out along with the bottom cut-out made the pillow look like a butterfly.

However, after a few tests, we determined that the top cu-out was not needed.