Please Read Everything Below
Ok, so you slept with us and you are just not feeling the love from your new pillow and want to return it. Of course, we hate to see you go, but we want you to be happy.
Our return process is pretty simple. Fill out the form on the bottom of page and submit it to us. Next, box up your pillow and ship it back to us at the address below.
1. The Return Policy:
We do not try to hide our return policy, or make you jump through hoops.
Our return policy is very simple. If you are not 100% satisfied with your purchase, you can return the pillow for a full refund.
We only require that the pillow be returned within a 30-day window, as we donate all returns to the military.
You will know within five days if the pillow is right for you.
2. The Return Process:
Please Note: The shipping cost of a returned pillow is responsibility of the purchaser.
Please do not try and cram the pillow in a box half the size of the pillow (we want to give it to a military member in the best condition possible).
Ship Pillow To:
475 East Main Street
Cartersville, GA 30121
My Butterfly Pillow / PorkChop Enterprises LLC is not responsible for products that are damaged or lost in transit which have been shipped from you to our company location.
It is strongly recommended that when you ship, you use a shipping method that provides you with a tracking number. We are not responsible for locating a shipment which did not make it to our location.
PLEASE NOTE: If you use a 3rd party shipper like a UPS store, please make sure to include your name somewhere on or inside the box. Otherwise, we will not be able to locate your return form for refund.
3. The Refund Process:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once we refund your card, your bank will then process and post your refund. Banks differ in the time they take to post refunds. If you have a question about the speed of your refund, please contact your bank or the issuer of your credit card.